Greater Whitsundays Insurance Experience Survey

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How is insurance affecting you?

Household and business budgets continue to carry pressure from rising living and operating costs. Insurance is one part of that picture, but its cost and availability can have wider implications for property maintenance, business continuity, disaster preparedness and recovery.

Across the Greater Whitsundays, these pressures can be compounded by distance, freight and fuel costs, as well as our exposure to cyclones, flooding and other natural hazards.

Regional Development Australia Greater Whitsundays is conducting the Insurance Experience Survey to understand what people and businesses are experiencing now and how insurance conditions may have changed since 2025.

Why your response matters

The 2025 survey established a baseline understanding of insurance affordability and access across the region. Its findings contributed to the Australian Competition and Consumer Commission’s monitoring of the Cyclone Reinsurance Pool and informed broader consideration of insurance conditions across northern Australia.

Repeating the survey allows us to identify changes in premiums, excesses, access to appropriate cover and the broader effect of insurance costs on households, properties and businesses.

Current, reliable regional data gives RDA Greater Whitsundays a stronger foundation for advocacy and helps decision-makers understand what is happening across our region. It also supports the region's broader priorities for liveability, resilience and sustainable economic growth.

COMPLETE THE SURVEY

Who should respond?

The survey is open to:

  • Homeowners
  • Landlords
  • Strata communities
  • Business owners

You do not need specialist knowledge of insurance. We are seeking your direct experience of affordability, premiums, excesses, availability and access to appropriate cover.

Participation is voluntary and anonymous. Responses will be aggregated and reported as general findings for the Greater Whitsundays region, without identifying any individual or organisation.

RDA Greater Whitsundays will publish and circulate a summary of the findings after the survey has closed.

Survey Details

Survey link: https://www.surveymonkey.com/r/8DHB2V8

Time required: Approximately 5 to 10 minutes

Closing date: Close of business, Friday 16 October 2026

Please also share the survey with homeowners, landlords, strata communities and business owners across your networks. Every response helps build a stronger regional evidence base.

ACCC Cyclone Reinsurance Pool Monitoring

From 2022 to June 2026, the Australian Competition and Consumer Commission (ACCC) was tasked with monitoring insurance prices, costs and insurer profitability before and after the introduction of the Cyclone Reinsurance Pool, including whether savings were being passed through to policyholders. RDA Greater Whitsundays' previous insurance surveys have contributed regional evidence to this broader monitoring work.

The ACCC published its fifth and final Insurance Monitoring Report in June 2026. The report found that the Cyclone Reinsurance Pool has helped moderate premium increases for some households and small businesses in higher cyclone-risk areas, while also highlighting that insurance affordability remains a significant concern.

If you would like to explore the findings in more detail, you can read the latest ACCC report using the link below.

ACCC Cyclone Reinsurance Pool Monitoring Reports



               [E] ceo@rdagw.org.au
               [PH] 07 4957 6160
               www.rdagw.org.au
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